Dear Mr. Volks Wagen
I am rather fond of things ‘German’, including Claudia Schiffer’s engaging personality, Hitler’s moustache and the violent pungency of sauerkraut, so please don’t think this letter is in any way a personal slight against the good folk of Deutschland.
I really love my 2007 Touareg too that was designed and constructed by your finest robotic humans and machines. It is incredibly reliable and even beeps affectionately and incessantly at me in such a cute way when I leave the indicator stalk in the up or down position when I take the keys out – I never knew a car could be so caring or considerate!
Can I just say though that I am just a little (no a lot) frustrated and annoyed with your ‘prodigy’ after the following events of yesterday….
On Friday afternoon, I travelled about 200km south to the charming town of Australind in my darling diesel with my two beautiful children and a happy, expectant grin on my face. We were looking forward to seeing our good friends and I even hoped to participate in a testimonial soccer match at my old club to honour a very sick club stalwart.
After arrival that fine evening though, an unfortunate twist of fate occurred. In the process of packing and unpacking my black beast to travel to the soccer match, the car keys were left in the car, the doors were shut and your loving creation decided to dead bolt lock its doors in a mere instant! If this car was human, I think Sigmund Freud would diagnose some form of ‘Paranoid Security Complex’ given its incredibly rapid and disproportionate response to such non-threatening stimuli…I was clearly learning more about my car – I didn’t think it was so introverted and would reject me in such an outright manner!
So how could this happen, Mr. Volkswagen? It doesn’t seem possible that one of your finest ‘autos’ could perform such an irrational act. I understand the need for security in this dangerous world of ours, but what if a baby was inside the car when it decided to turn itself into an impregnable fortress?
So after some frantic arm-waving and cursing, I did something far more constructive and phoned ‘Volkswagen Assist’. Surely the good folk at your highly regarded ‘help line’ could give me a sure and fast solution to this predicament! The person I spoke to was polite and friendly but didn’t exactly inspire confidence…”locked your keys in the car, sir? Mmmmm, have to get back to you on that one…” 5 minutes later, “Sir, we have arranged the local towing company to attend; they will call you soon.”
So the intrepid guy from the towing company turns up, takes one look at the car and quickly waves the metaphoric white flag when he is sees the forlorn Touareg. “Not touching this one mate…can’t help you I’m afraid.” Maybe he had a case of Vee-dub-a-phobia or your company’s formidable reputation for security scared him away?
Clearly things weren’t looking ‘up’! It was quite late on the Friday now, so we decided to suspend any attempts to solve the mess until the morning. Maybe a glass of red (or ten) and a fitful slumber would provide inspiration?
Saturday morning arrived full of hope – I’ll call the local VW dealer and if that doesn’t help, the miracle men from RAC would definitely find a way!
Mr. VW Bunbury esq. was equally courteous but similarly bereft of non-destructive solutions. “Yes, what you are telling me could definitely happen…need to find the spare key pal…if you don’t have the key, you would need to smash a window and get the keys from inside.” A brick?!! So I ask him which window he has in stock so I know which one to smash. “Hang on a minute…go for the right rear window; we have one in stock in Sydney.” So let me get this straight, if I want to smash a window (other than the windscreen of course), and a replacement would be a ‘reassuring’ 4,000km away? I could now feel that my normally low blood pressure was rapidly on the rise and the Sicilian in me was fast awakening…
RAC guy arrives – I silently pray that his yellow van will contain a magical Touareg code-breaker (or perhaps Robert Langdon from ‘The Da Vinci Code’) or some cunning uber-device that would end this nightmare. Unkempt, unshaken but undeterred, RAC hero reveals an air bag thing to pries open the door and a long thin metal rod to attempt to flick the door open switch near the passenger door lever. With a steady hand and car alarm blaring, he makes a valiant attempt but still no cigar. Doors a dead bolted and the 4×4 lump remains impassively and steadfastly locked.
Although my friend and I have had past dealings with explosives, we quickly dismiss that notion and focus on ‘Mission Spare Key’. Thankfully, spare key is located some 200km away and plans are hatched for its immediate pick-up and transfer.
Plan 1 – courier pick-up (“You want to do what? Sorry mate, you are not a customer and unless you turn up at our Perth office so we can sight your credit card, we are not able to do this. By the way, it would have cost you $500”) I know our humble Australian currency pales against the mighty Deutschemark Mr. Volks Wagen, but that is a *&@# of a lot of coin!
Plan 2 – local towing company. Nice man from towing mob calls back and says he has a ‘guy’ to do the job and that key can be down by 1.00pm. Sounds great I say – lets do that! Given that I have to be back in Perth at 6.30pm for my dad’s 70th birthday party, I should have plenty of time to be showered and shaved for the big event after the two hour expedition back.
1.00pm comes and goes……2.00pm…….3.00pm……no guy and no key! Arrrrrrhhhh! Soon after he is contacted and laconically answers the phone with “yeah, leaving Perth soon mate…got the key, but be down there in a few hours” Haven’t left Perth yet…are you kidding me?
‘Mission Spare Key’ now enters into a stunning and desperate new phase as fury and adrenalin take over. I tell the mystery courier that “we are on our way up and we will meet you somewhere on the freeway between here and Perth”
The mercy dash begins and after an hour, the rendeavous point for the ‘pick-up’ is established beside the Kwinana freeway on the Anketell Road off-ramp. Like two desparate prison escapees awaiting a car transfer or a pair of bug-eyed coke-heads awaiting their next hit, we wait on the side of the road for the precious cargo to arrive. The very dodgy courier soon arrives with his mate in their souped-up Holden Statesman and the transaction is completed…the local cops would have no doubt taken keen interest in the proceedings if they had driven by at the wrong moment!
With key secured, we make our way back south and finally arrive back in Australind. The big moment arrives and with a familiar thud, doors are unlocked and original key is retrieved from the rear seat. (Cue scenes of utter joy, relief and elation…)
We drive off north into the darkening sky and all is calm again….
Again I ask myself and indeed you in this moment of reflection…..How could this happen, Mr. Volkswagen?
I now humbly await your considered response whilst I seek psychiatric help to overcome this unfortunate episode. Do you know someone good for both myself and the car?
Yours Sincerely










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